Customer Success Engineer

Tokyo, Japan · Business · T/B/0/F/Jul-19/1


The customer success engineer is responsible for providing enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems of, our Cloud Robotics platform, and help our customers build and operate robotics-enabled applications.

You will use email and other means to give clients quick answers to basic issues. For more complex problems, you will work with developers to solve the issues and you will contact clients via phone and/or provide clear, written instructions and technical manuals.

Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.



Preferred qualifications:


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